Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) describes how we collect, use, disclose, and protect personal information when you visit our website, submit an inquiry, or interact with our services (collectively, the “Services”). It also explains your rights regarding your personal information and how you can exercise those rights. By using the Services, you acknowledge this Policy. If you do not agree, please do not use the Services.

2. Who we are

The data controller for personal information processed through the Services is Sichuan Absolute Wild Travel Co., Ltd. (“AbsolutePanda”, “we”, “us”, or “our”). We are responsible for processing personal information in accordance with applicable laws and this Policy. Where we act as a processor on behalf of another organization, that relationship will be described in the relevant agreement.

3. Information we collect

We may collect the following categories of information, depending on how you interact with us:

• Contact and identity data: name, email address, phone number, and country.
• Trip and inquiry details: travel interests, preferences, travel dates, and messages you submit through forms.
• Technical data: IP address, browser type, device identifiers, and pages viewed where collected through cookies or similar technologies.
• Communications: records of correspondence when you contact us.

We only collect personal information that is reasonably necessary for the purposes described in this Policy. When you submit an inquiry through our website, we may collect the information you provide so that we can understand your request and respond to you.

4. How we use information

We use personal information to:

• Respond to inquiries and provide travel planning or trip-related services.
• Operate, maintain, and improve the Services and our security.
• Send service-related messages and, where permitted, marketing communications (you may opt out at any time).
• Comply with legal obligations and enforce our terms and policies.

We do not use personal information for purposes that are incompatible with the purposes described to you unless permitted or required by applicable law.

5. Legal bases (EEA/UK and similar regions)

Where required, we rely on one or more of: performance of a contract, legitimate interests (e.g., improving the Services and security, provided those interests are not overridden by your rights), consent (where we ask for it), and legal obligation.

For processing subject to the laws of the People’s Republic of China, we process personal information in accordance with applicable legal requirements, including where applicable with consent or where processing is otherwise permitted by law.

6. Sharing and disclosure

We may share information with service providers who assist us (e.g., hosting, email delivery, analytics, customer relationship tools) only where reasonably necessary for the purposes described in this Policy and subject to appropriate confidentiality, security, and data-processing requirements.

We may disclose information if required by law, to protect rights and safety, or in connection with a business transfer (e.g., merger or acquisition) where permitted by applicable law and subject to appropriate safeguards for your information.

We do not sell your personal information.

7. International transfers

If we transfer personal information across borders, we will use appropriate safeguards and comply with applicable legal requirements governing cross-border transfers of personal information. Where required, this may include appropriate contractual arrangements, consent, security assessments, or other mechanisms permitted by applicable law.

8. Retention

We retain personal information as long as necessary to fulfill the purposes described in this Policy, unless a longer period is required by law.

For website inquiries that do not result in a booking, we intend to retain the relevant personal information for up to 12 months after the inquiry or related communication is completed, unless a longer retention period is required or permitted by applicable law.

Where personal information is no longer necessary for the purposes for which it was collected, or where applicable law requires deletion, we will delete or anonymize it in accordance with applicable law.

For confirmed bookings and related business records, personal information may be retained for a longer period where necessary for contractual, legal, accounting, tax, dispute-resolution, or other legitimate business purposes.

9. Your rights

Depending on your location and applicable law, you may have rights to access, correct, or supplement your personal information; request deletion or restriction of processing; object to certain processing; request data portability; and withdraw consent where processing is based on consent.

These rights may be exercised whether or not you have a registered account. In particular, if you submit an inquiry without creating an account, you may still request access to, correction of, or deletion of the personal information you have provided to us.

To exercise your rights, including to request deletion of your personal information or withdraw consent, please contact us using the privacy contact details provided below. We will handle your request in accordance with applicable law and will generally respond within 15 business days where practicable. If we are unable to fulfill a request, we will explain the reason where required by law.

You may also lodge a complaint with a supervisory authority or other competent authority where applicable.

10. Cookies and similar technologies

We may use cookies and similar technologies for essential functionality, analytics, and to understand how visitors use the site. Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

You can control cookies through your browser settings; disabling some cookies may affect site functionality.

11. Children

The Services are not directed at children under 16 (or the age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take steps to delete it.

12. Changes to this Policy

We may update this Policy from time to time. We will post the revised Policy on this page and update the “Last updated” date. Where required by applicable law, we will provide additional notice of material changes.

13. Contact

For privacy-related questions or requests, please contact us using the email or address shown in the site footer or on our contact page.

You may also use these contact details to request access to, correction of, or deletion of your personal information, or to withdraw consent where applicable.